1. Get Ready
Review the checklist below for the photos and other information needed to file a warranty claim.
File A Warranty Claim On Your
Steel Walls or Polymer Walls
To file a warranty claim online please read your warranty and understand what is covered under your terms and conditions.
Latham Pools Warranty Claims Process
2. Submit Claim
Fill out the online form providing all the required details of your warranty claim.
3. Review
Our warranty claims specialist will review the information you’ve provided.
4. Settlement
If the warranty claim is approved or invalid, a warranty claims specialist will email you with the results.
Polymer Wall Pool & Steel Wall Pool Warranty Claim Checklist
Below is a list of all the information needed to file a Warranty Claim for Latham Pool Products. Once you’ve gathered all the information required, scroll to the bottom of the page and begin your warranty claim.
Pools: Polymer Wall Pool / Steel Wall Pool
Manufacturing Defect: Structural crack.
- Serial number located on the warranty document (if available.)
- Date of Installation and Date you noticed the issue.
- Proof of purchase.
- Photos of Overview of your swimming pool, photos of the structural crack to validate your claim.
- Copy of Warranty (if available.)
- Your contact information, including Email, Phone Number and Home Address.
- Dealer / Installer contact information, Phone Number and Home Address.
Begin Your Warranty Claim Online
Okay, so you have all of your information together and you are ready to file your warranty claim, click the button below to begin the process.