File A Warranty Claim On Your Steel Walls or Polymer Walls

To file a warranty claim online please read your warranty and understand what is covered under your terms and conditions.

File Your Pro-Rated Warranty Claim

Below is a list of all the information needed to file a Warranty Claim for Latham Pool Products. Once you’ve gathered all the information required, begin your warranty claim.

Pools: Polymer Wall Pool / Steel Wall Pool

Manufacturing Defect: Structural crack.

Serial number located on the warranty document (if available.)
Date of Installation and Date you noticed the issue.
Proof of purchase.
Photos of Overview of your swimming pool, photos of the structural crack to validate your claim.
Copy of Warranty (if available.)
Your contact information, including Email, Phone Number and Home Address.
Dealer / Installer contact information, Phone Number and Home Address.

"*" indicates required fields

Step 1 of 6 - Steel or Polymer Wall Information

Type of Pool Wall*

Who installed your pool?*

Have you contacted your dealer or installer about this issue?*

Yes

Are you a Residential or Commercial customer?*

Residential

Commercial

Your Name*

First Last

Your Email*

Enter Email Confirm Email

Your Phone*

Your Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Dealer / Installer Name*

Dealer / Installer Phone*

Dealer / Installer Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

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