File A Warranty Claim On Your Step

To file a warranty claim online please read your warranty and understand what is covered under your terms and conditions. Thermoplastic Steps come with a Lifetime Warranty on structural cracks. Acrylic Fiberglass Steps come with a 25-Year Warranty on structural cracks, 1-Year Warranty for surface issues like; blisters, map cracking, egg shell cracking.

Latham Pools Warranty Claims Process

1. Get Ready

Review the checklist below for the photos and other information needed to file a warranty claim.

2. Submit Claim

Fill out the online form providing all the required details of your warranty claim.

3. Review

Our warranty claims specialist will review the information you’ve provided.

4. Settlement

If the warranty claim is approved or invalid, a warranty claims specialist will email you with the results.

Thermo-Plastic Step & Acrylic Fiberglass Step Warranty Claim Checklist

Below is a list of all the information needed to file a Pro-Rated Warranty Claim for Latham Pool Products. Once you’ve gathered all the information required, scroll to the bottom of the page and begin your warranty claim.

Thermo-Plastic Steps & Acrylic Fiberglass Steps

Thermo-Plastic Manufacturing Defect: Structural crack. Acrylic Fiberglass Manufacturing Defect: Structural crack. Surface issues like; blisters, map cracking, egg shell cracking.

  • Serial number located on the warranty document (if available.)
  • Date of Installation and Date you noticed the issue.
  • Proof of purchase.
  • Copy of Warranty (if available.)
  • Photos of Overview of your swimming pool, photos of the structural crack, surface issues, etc. to validate your claim.
  • Your contact information, including Email, Phone Number and Home Address.
  • Dealer / Installer contact information, Phone Number and Home Address.

Begin Your Warranty Claim Online

Okay, so you have all of your information together and you are ready to file your warranty claim, click the button below to begin the process.