File A Warranty Claim On Your Steps
To file a warranty claim online please read your warranty and understand what is covered under your terms and conditions. Thermoplastic Steps come with a Lifetime Warranty on structural cracks. Acrylic Fiberglass Steps come with a 25-Year Warranty on structural cracks, 1-Year Warranty for surface issues like; blisters, map cracking, egg shell cracking.
File Your Pro-Rated Warranty Claim
Below is a list of all the information needed to file a Pro-Rated Warranty Claim for Latham Pool Products. Once you’ve gathered all the information required, scroll to the bottom of the page and begin your warranty claim.
Thermo-Plastic Steps & Acrylic Fiberglass Steps
Thermo-Plastic Manufacturing Defect: Structural crack. Acrylic Fiberglass Manufacturing Defect: Structural crack. Surface issues like; blisters, map cracking, egg shell cracking.
- Serial number located on the warranty document (if available.)
- Date of Installation and Date you noticed the issue.
- Proof of purchase.
- Copy of Warranty (if available.)
- Photos of Overview of your swimming pool, photos of the structural crack, surface issues, etc. to validate your claim.
- Your contact information, including Email, Phone Number and Home Address.
- Dealer / Installer contact information, Phone Number and Home Address.