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Warranty Information & Claims

Warranty Claim - Spas

File A Warranty Claim On Your Spa

To file a warranty claim online please read your warranty and understand what is covered under your terms and conditions. Acrylic Spas come with a 5-Year Warranty on structural cracks, 1-Year for surface issues: blisters, map cracking, egg shell cracking.

File Your Pro-Rated Warranty Claim

Below is a list of all the information needed to file a Pro-Rated Warranty Claim for Latham Pool Products. Once you’ve gathered all the information required, scroll to the bottom of the page and begin your warranty claim.

Acrylic Spas

Acrylic Spas Manufacturing Defect: Structural crack. Surface issues like; blisters, map cracking, egg shell cracking.

  • Spa color
  • Date of installation
  • Date you noticed the issue
  • Image of receipt or proof of purchase
  • Images of your pool & spa including: Bird’s-Eye View of pool & spa, Front View of spa, Structural Crack detail images
  • Image of Warranty (if available)
  • Your contact information, including Email, Phone Number and Home Address
  • Dealer / Installer contact information, including Email, Phone Number and Home Address